Return & Refund Policy

🩺 SwasthMeds – Refund & Return Policy

1. Overview

At SwasthMeds, we value your trust and strive to ensure that every order reaches you in perfect condition. However, if you are not satisfied with your purchase, we’re here to help you with returns and refunds under certain conditions.

2. Eligible for Return

You can request a return or replacement if:You received the wrong product.The product is damaged, leaked, or tampered during delivery.

The product has expired at the time of delivery.

📦 Note: Items must be returned in their original packaging, unused, and with the invoice/bill.

3. Non-Returnable Products

For safety and hygiene reasons, the following items cannot be returned:

Opened or used medicines.

Temperature-sensitive products (e.g., insulin, injections).

Personal care, hygiene, or baby products once opened.

Items purchased on special clearance sale.

4. Return Process

Contact our support team within 48 hours of delivery.

Provide order ID, photo proof, and reason for return.

Once approved, our courier partner will pick up the product.

After verification, refund or replacement will be processed.

5. Refund Timeline

Refunds are issued to your original payment method within 5–7 business days after product inspection.

If paid via Cash on Delivery (COD), refunds are issued via bank transfer or wallet credit.

6. Contact Us

For any issues related to return or refund, please contact:

📧 Email: support@swasthmeds.com

🕒 Support Hours: 9 AM – 8 PM (All Day)